H5bj's Terms & Conditions — Complete guide to using our services

Introduction & General Guidelines

By using h5bj's website and services, you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms constitute a legally binding agreement between you and h5bj.

H5bj is an internationally licensed online gaming platform. We want all our users to enjoy gaming with full knowledge of what they're signing up for. These terms and conditions are written in plain language so every user in Bangladesh can easily understand them.

H5bj reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. Please check this page regularly.

To open an account with h5bj, you must meet the following requirements. These conditions are in place to protect you and all other users.

• You must be 18 years of age or older. Gaming is strictly prohibited for minors.
• Each individual may only register one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• You must operate your account using your own name and your own payment methods.
• Transferring, selling, or renting your account to a third party is strictly prohibited.
• Valid identification must be submitted when requested for KYC verification.
• Keep your password and login credentials strictly confidential. Do not share them with anyone.

Depositing at h5bj is simple and secure. We support Bangladesh's most popular mobile banking services. The following rules apply to all deposits.

• Only use payment methods registered in your own name.
• Depositing through a third party is strictly prohibited and may result in account suspension.
• Once a deposit is successful, your balance is credited instantly. If you experience any issues, please contact support.
• Deposit amounts are calculated in the local currency (BDT).

Withdrawing your winnings at h5bj is straightforward. However, the following conditions must be met — failure to do so may delay or void your withdrawal.

• Your account must have completed full KYC verification before any withdrawal can be processed.
• Withdrawals must be made using the same payment method used for the deposit — no alternative methods are permitted.
• The minimum withdrawal amount is BDT 500.
• Standard withdrawals are processed within 1–24 hours.
• To withdraw bonus funds, the specified wagering requirements must be fulfilled.
• For suspicious transactions, h5bj may place a hold on withdrawals and conduct additional verification.

H5bj's bonus and promotion offers provide added value to our users. However, each bonus comes with specific terms that must be followed.

• The welcome bonus is available to new members only and is credited after the first deposit.
• Each bonus has specific wagering requirements that must be met before a withdrawal can be made.
• Multiple bonus offers cannot be combined at the same time unless specifically stated otherwise.
• Any unused bonus will be forfeited once it expires.
• If evidence of bonus abuse or manipulation is found, h5bj may cancel the bonus and suspend the account.
• To qualify for the referral bonus, the referred person must register using their own genuine information.

H5bj Core Security Policies

Our platform adheres to strict policies to protect all users.

Certain activities are strictly prohibited on the h5bj platform. Violations will result in immediate account closure and all balances may be forfeited.

• Using automated software, bots, or scripts to play games is strictly prohibited.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage is prohibited.
• Using the platform for money laundering or any illegal financial transactions is strictly prohibited.
• Colluding with other users to manipulate game outcomes is prohibited.
• Using fake or unauthorized payment methods is strictly prohibited.
• Attempting to hack or gain unauthorized access to h5bj's systems is strictly prohibited.
• Harassing, insulting, or threatening other users is prohibited.

Under the following circumstances, h5bj may temporarily suspend or permanently close your account. These decisions are made to protect the security of the platform and the interests of all users.

• If false information provided during registration is confirmed.
• Operating more than one account.
• If evidence of bonus abuse is found.
• Failure to cooperate with KYC verification.
• If you engage in any prohibited activities.
• Filing a chargeback or payment dispute.

H5bj believes gaming is entertainment, not addiction. That's why we provide a range of tools and support to promote responsible gaming.

• Set daily, weekly, or monthly deposit limits at your own convenience.
• Self-exclude for a set period of time if needed.
• Reality Check — Enable regular break reminders.
• If you notice signs of gaming addiction, please reach out to our support team.

If you have a complaint or dispute, please contact our support team first. We will do our best to resolve the matter promptly.

• An initial response will be provided within 48 hours of a complaint being filed.
• A final decision on complex disputes will be issued within a maximum of 14 business days.
• h5bj's decision shall be final in the resolution of all disputes.
• Support is available via live chat, email, and social media.

H5bj is committed to delivering the highest quality of service. However, our liability has defined limits under certain circumstances.

• h5bj is not liable for any losses resulting from technical issues or server downtime.
• The user is responsible for any game interruptions caused by loss of internet connectivity.
• h5bj is not responsible for errors on the part of third-party payment providers.
• h5bj is not liable for service disruptions caused by unforeseen natural disasters or force majeure events.

H5bj reserves the right to update these terms and conditions, in part or in full, at any time. Users will be given appropriate notice before any changes take effect.

• For significant changes, users will be notified by email or in-platform notification at least 7 days in advance.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• These terms are governed under international law and apply to users on the platform.
• If any provision of these terms is found to be unenforceable, all remaining terms will continue to be fully in effect.