Introduction & Scope of Policy
Welcome to h5bj. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it. Please read this policy carefully before using any h5bj service.
We believe your personal data belongs to you. h5bj never sells your information to third parties. We only collect what is strictly necessary to provide our services. This Privacy Policy applies to the h5bj website, mobile app, and all associated services.
It is your responsibility to read and understand this Privacy Policy. Continued use of h5bj services will be taken as your full agreement to this policy.
What Information We Collect
H5bj collects your information from various sources. The types of data collected are detailed below.
Personal Identification Information — Provided by you at the time of registration.
Automatically Collected Data — Collected automatically when you browse h5bj.
Financial Information — Required for transaction and payment processing.
We never store your full card number or banking password. All payment processing is handled exclusively through secure third-party gateways.
How Your Information Is Used
H5bj uses your information only for specific, legitimate purposes. Full details are provided in the table below.
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Contact Information | Account creation and management, customer support | Contractual Requirements |
| Date of Birth & Identity Document | Age Verification (18+), KYC Completion | Legal Obligation |
| Financial Information | Deposit & Withdrawal Processing | Contractual Requirements |
| Device & IP Information | Ensuring Security, Fraud Prevention | Legitimate Interest |
| Gaming Activity | Responsible Gaming Monitoring, Service Improvement | Legitimate Interest |
| Email & Mobile | Important alerts and promotional offers (with your consent) | Consent |
H5bj never sells or rents your information to third parties for advertising purposes.
Cookies & Tracking Technologies
H5bj uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser that help us remember your preferences and keep your login secure.
- Essential Cookies: Required for login sessions, security tokens, and platform operations — these cannot be disabled.
- Performance Cookies: Used to analyze which pages on the website are visited most frequently.
- Functional Cookies: Used to remember your language preference and layout settings.
- Marketing Cookies: Used only with your consent; you may withdraw it at any time.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit some site functionality.
Data Sharing with Third Parties
H5bj shares data with third parties only in limited circumstances, and each case has a valid legal basis. We never sell your information.
- Payment Providers: Limited data is shared with approved payment gateways — including bKash, Nagad, and Rocket — solely to process transactions.
- Identity Verification Services: Your information is shared with licensed verification providers to complete the KYC process.
- Law Enforcement: We are required to provide relevant information upon receipt of a legal order or judicial directive.
- Technology Partners: Server hosting and security service providers — bound by strict confidentiality agreements.
- h5bj never sells your information to advertising companies.
- No promotional third parties receive your data without your consent.
- Financial information is never shared with anyone other than approved partners.
How We Keep Your Data Secure
H5bj protects your privacy in accordance with the highest industry security standards.
256-Bit SSL Encryption
Every data transfer is secured with bank-grade SSL/TLS encryption. No third party can access this information.
Encrypted Database
All data stored on our servers is protected with AES-256 encryption. Unauthorized access is completely prevented.
Minimum Data Collection Policy
We only collect information that is strictly necessary to deliver our services. We do not collect any data beyond that.
Regular Security Audits
Independent security experts regularly audit h5bj's systems and identify vulnerabilities.
Firewall & DDoS Protection
Advanced firewall and DDoS protection keep your account safe from cyber threats.
Two-Factor Authentication (2FA)
Enabling two-step verification means a password alone won't be enough — you'll also need an OTP to log in to your account.
Data Retention Period
H5bj retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.
While the account is active
All personal data, transaction history, and gaming records are stored and retained.
5 years after account closure
Financial transaction records and KYC data are retained to meet legal obligations.
2 Years After Dispute Resolution
Records of any complaints or disputes are retained for 2 years.
Permanently deleted after expiry
Once the designated retention period expires, all data is securely and permanently deleted.
Your Privacy Rights
As a registered h5bj user, you have full control over your personal data. Your rights are outlined in detail below.
Right to Access
You can request to see exactly what information we hold about you at any time.
Right to Rectification
You can correct any inaccurate or outdated information directly from your profile or by contacting support.
Right to Erasure
Where no legal obligation applies, you may request the permanent deletion of your data.
Right to Object to Processing
You may object at any time to your data being used for marketing purposes.
Right to Data Portability
You may request a copy of your data in a standard, portable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily suspended.
To exercise any of the rights listed above, please contact us at [email protected]- Responses are typically sent within 72 hours.
Privacy of Children & Minors
H5bj is a platform strictly for adults (18 and older). We do not knowingly collect any information from minors.
- Age verification is mandatory during the registration process.
- If a user is found to be under 18, their account will be closed immediately.
- Any minor's data found in our systems will be permanently deleted.
- Parents or guardians can contact us regarding any concerns about a minor's data.
If you believe a minor you know is using h5bj, please contact us immediately at [email protected]- to get in touch.
Changes to the Privacy Policy
H5bj reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes in a timely manner.
- For significant changes, a notification will be sent via email or the platform.
- The date of the revised policy will be clearly stated at the top of the page.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
- Previous versions are available upon request.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our privacy team. We are always here to help.
- Email: [email protected] — Responded to within 72 hours.
- Live Chat: Direct chat support on the platform, available 24/7.
- A tracking number will be issued once a complaint is submitted.
- For complex matters, a final response will be provided within a maximum of 14 business days.
H5bj is committed to protecting your privacy. Your trust is our most valuable asset.